Delivery & Shipping Policy
Last updated: November 2026
At The Peach Hut, we want your craft kit to arrive safely and ready for you to get creative. Please read the information below before placing your order.
1. Delivery Area
We currently deliver craft kits to addresses within the United Kingdom.
At this time, we do not offer international delivery unless specifically agreed with The Peach Hut in advance.
2. Preparing Your Order
Our craft kits are prepared to order and contain a range of materials and equipment selected specifically for your chosen craft.
Please allow 3–4 weeks for your craft kit to be prepared and delivered.
This timeframe is important when placing an order, particularly if you are purchasing a kit for a specific event, party, birthday, hen do, bridal shower or other occasion.
If you need your order by a particular date, please contact us before placing your order so that we can confirm whether we are able to meet your required date.
3. Delivery Charges
Delivery charges will be displayed at checkout before you complete your purchase.
From time to time, The Peach Hut may offer promotional delivery rates, including free delivery when purchasing a specified number of craft kits. Any applicable delivery promotion will be clearly displayed on the website and/or at checkout.
Where a delivery promotion applies, the relevant terms of that promotion will apply to the order.
4. Delivery Method
Orders are sent using an appropriate postal or courier service selected by The Peach Hut.
Where tracking is available, tracking information may be provided to the customer once the order has been dispatched.
Delivery times provided by postal or courier services are estimates and may occasionally be affected by circumstances outside of our control.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery details carefully before completing your purchase.
If you provide an incorrect or incomplete address and your order is returned to us, we may require payment of any additional delivery costs before the order can be resent.
If an order is delivered to the address supplied by the customer and the customer subsequently advises that the address was incorrect, The Peach Hut cannot be responsible for delivery problems resulting from the incorrect information supplied.
6. Delayed Deliveries
We aim to prepare and dispatch orders within the timeframe stated above. However, delivery may occasionally be delayed because of circumstances outside our reasonable control, including postal delays, courier delays, adverse weather, strikes, service disruption or other unforeseen circumstances.
If your order has not arrived within the expected timeframe, please contact us at:
We will investigate the matter with the relevant delivery provider where appropriate.
7. Lost or Missing Parcels
If your order appears to be missing or has not arrived within the expected delivery timeframe, please contact us as soon as possible.
We may ask you to confirm your delivery address and provide any relevant information required to investigate the delivery.
Where appropriate, we will contact the delivery provider and take reasonable steps to investigate the missing parcel.
We will not consider an order lost solely because a delivery has been delayed by a short period.
8. Damaged Parcels
Please inspect your parcel when it arrives.
If your parcel appears to have been damaged during delivery, please contact us as soon as possible and provide photographs of:
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the outer packaging;
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any visible damage;
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the contents; and
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any damaged or missing items.
This will allow us to investigate the issue and determine the appropriate solution.
9. Missing or Incorrect Items
If an item is missing from your order or you have received an incorrect item, please contact us as soon as possible at:
Please provide your order number and photographs where appropriate.
We will investigate the issue and, where an error has been made by The Peach Hut, arrange an appropriate replacement, refund or other remedy.
10. Delivery of Craft Kits for Events
If you are purchasing a craft kit for a particular event or occasion, please ensure that you allow sufficient time for the kit to arrive before your event.
The Peach Hut cannot guarantee delivery by a particular event date unless that date has been specifically agreed with us in writing before the order is placed.
If you have a deadline, please contact us before ordering.
11. Changes to Delivery Information
If you need to change your delivery address after placing an order, please contact us as soon as possible.
We cannot guarantee that an address change will be possible once an order has been prepared or dispatched.
12. Contact Us
If you have any questions about delivery or your order, please contact:
The Peach Hut
Email: wearethepeachhut@gmail.com
This Delivery & Shipping Policy should be read alongside our Terms & Conditions and Returns, Refunds & Cancellation Policy.