Last updated: November 2026

Business Name: The Peach Hut Limited

Trading as: The Peach Hut

Company number: 17533730

Registered in England and Wales

Email: wearethepeachhut@gmail.com

​

1. Introduction

These Terms and Conditions apply to products, craft kits, ticketed event workshops and related services provided by The Peach Hut (“we”, “us” or “our”).

By purchasing a product or craft kit, purchasing a ticket for an event workshop, or participating in an event workshop, you (“you”, “the customer” or “the participant”) agree to the relevant Terms and Conditions set out below.

The Peach Hut provides two main types of offerings:

Craft Kits and Products: Craft kits and other products purchased by customers for independent use, including use at home. Unless expressly stated in the relevant product description, purchasing a craft kit does not include an instructor, hosted workshop, venue or in-person assistance.

Event Workshops: In-person craft workshops organised and delivered by The Peach Hut. We select and arrange the venue, date and event arrangements, and customers purchase individual tickets or group places to attend.

Different conditions apply depending on whether you are purchasing a product or craft kit or booking and attending an event workshop.

Your order confirmation, event booking confirmation, relevant product or event description and any additional written agreements should be read alongside these Terms and Conditions.

​

2. Craft Kits and Product Purchases

2.1 Product Descriptions

We aim to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and representative of the products offered.

Craft kits may contain different materials, tools, accessories and quantities depending on the product purchased.

Please read the product description carefully before placing an order, including information about:

• The contents of the craft kit

• Materials and quantities supplied

• The intended activity and recommended use

• Any tools or additional items required

• Age recommendations and safety information

• Whether the product is suitable for beginners

• Any limitations or specific instructions

Unless expressly stated in the product description, craft kits do not include additional materials, tools, equipment, instruction sessions or services beyond those specified.

​

2.2 Craft Kits for Independent Use

Craft kits purchased from The Peach Hut are intended for customers to use independently unless the product description states otherwise.

Purchasing a craft kit does not automatically include:

• An in-person workshop

• A hosted event

• An instructor or supervisor

• Venue hire

• Personal assistance

• Additional materials not listed in the product description

Customers are responsible for reading the instructions provided and using the materials appropriately.

If you wish to attend an in-person event workshop, you must purchase a separate ticket for the relevant event.

​

2.3 Product Availability

All products are subject to availability.

We aim to keep product information and availability up to date, but occasionally a product may become unavailable after an order has been placed.

If we cannot fulfil an accepted order, we will contact you and arrange an appropriate solution, which may include a refund or another arrangement agreed with you.

​

2.4 Product Variations and Minor Imperfections

Craft kits may contain materials manufactured in bulk or items that naturally vary in appearance, shape, size, colour or finish.

Minor imperfections may occasionally occur in individual materials. For example, some beads may not be perfectly uniform in shape or may not be fully hollow, and paintbrushes may have a small number of loose bristles. Other minor variations may also occur in craft materials and accessories.

We aim to ensure that all materials supplied are suitable for their intended purpose and that our products are accurately represented in our product descriptions and photographs.

However, minor cosmetic variations and imperfections may occasionally occur and do not necessarily mean that a product is faulty.

Any product that is faulty, damaged, unsafe, significantly different from its description or unsuitable for its intended purpose will be handled in accordance with applicable consumer law.

Nothing in this section excludes or limits your statutory rights.

​

2.5 Missing, Damaged or Incorrect Products

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible at:

wearethepeachhut@gmail.com

Please include your order details and, where helpful, photographs showing the issue.

We will review the matter and work with you to resolve it in accordance with applicable consumer law.

Nothing in these Terms and Conditions limits your legal rights in relation to faulty, damaged, misdescribed or incorrect products.

​

3. Craft Kit Safety and Independent Use

3.1 Instructions and Materials

Craft kits may contain materials such as gems, beads, adhesives, paints, dyes, decorative items, tools or other craft supplies.

Customers must read and follow any instructions, warnings and safety information provided with the product.

Materials must be used only for their intended purpose and in an appropriate manner.

​

3.2 Age Suitability

Age recommendations and safety information will be provided where relevant.

Customers are responsible for ensuring that products are suitable for the intended user and that children are appropriately supervised.

Small components may present choking risks, and some materials may require additional care.

Products should not be given to children where the product description or safety information indicates that they are unsuitable.

​

3.3 Tools and Equipment

Some craft activities may involve scissors, sharp tools, adhesives, glass, hot materials or other items requiring care.

Customers must use appropriate precautions and follow all safety instructions supplied.

The Peach Hut is not responsible for injuries, damage or adverse reactions arising from improper use, failure to follow instructions or use of products in a manner contrary to their intended purpose, except where we are legally responsible.

​

3.4 Independent Craft Activities

Craft kits are supplied for independent use.

Customers are responsible for selecting a suitable workspace, protecting surfaces, using materials appropriately and taking reasonable care of themselves and others.

The Peach Hut does not provide supervision or monitor the use of craft kits after delivery unless this has been expressly agreed as part of a separate service.

Nothing in this section excludes any legal responsibility that cannot lawfully be excluded.

​

4. Product Orders, Prices and Payment

4.1 Placing an Order

Customers must provide accurate information when placing an order, including their contact details and delivery address.

Please check your order carefully before completing your purchase.

An order acknowledgement or automated confirmation does not necessarily mean that your order has been accepted.

Your order will be accepted in accordance with the order process displayed on our website.

​

4.2 Product Prices

Product prices will be displayed before purchase.

We aim to ensure that prices are accurate and up to date.

Where an obvious pricing error occurs, we will contact you before proceeding with the affected order.

​

4.3 Payment

Payment must be made using the payment methods available at checkout.

Orders will normally be processed once payment has been received and the order has been accepted.

We do not guarantee that an order will be dispatched or delivered by a particular date unless this has been expressly agreed.

​

4.4 Delivery Charges

Delivery charges, available delivery options and estimated delivery times will be displayed at checkout before you complete your purchase.

Delivery charges may vary depending on the products ordered, parcel size, weight, destination and delivery method selected.

​

4.5 Processing and Dispatch

We aim to process and dispatch orders as promptly as possible.

Any estimated processing or dispatch times will be communicated on the website or at checkout where applicable.

Delivery estimates are provided as a guide and are not guaranteed unless a specific delivery date has been expressly agreed.

If we anticipate a significant delay or are unable to fulfil your order within the agreed timeframe, we will contact you to discuss the available options.

Unless another timeframe has been agreed with you, goods will be delivered within 30 days of the contract being entered into.

​

4.6 Delivery Responsibility

We will take reasonable care to ensure that your order is correctly packaged and dispatched to the delivery address provided.

Please ensure that your delivery details are accurate before completing your purchase.

We remain responsible for the goods until they are delivered to you or to a person you have nominated to receive them, unless you independently arrange a carrier that we have not offered as a delivery option.

If your parcel is lost, damaged or has not arrived, please contact us so that we can investigate and help resolve the issue.

​

4.7 Delivery Problems

If your order arrives damaged, incomplete or incorrect, please contact us at:

wearethepeachhut@gmail.com

Where possible, please include your order number and photographs showing the issue.

We will investigate the matter and arrange an appropriate resolution in accordance with applicable consumer law.

Nothing in this section limits your statutory rights.

​

4.8 Order Changes

If you wish to amend or cancel an order before it has been dispatched, please contact us as soon as possible.

We will consider your request depending on the order's processing status.

Once an order has been dispatched, cancellation and return requests will be handled in accordance with our Returns, Refunds and Cancellation Policy and applicable consumer law.

​

5. Craft Kit Returns, Cancellations and Refunds

5.1 Change of Mind – Online Orders

If you purchase a craft kit or other physical product online, you generally have the right to cancel your order within 14 days of receiving the goods without providing a reason.

The 14-day cancellation period begins on the day after you, or someone nominated by you other than the delivery carrier, receives the goods.

To exercise this right, you must notify us within the applicable cancellation period.

Following notification, you will generally have a further 14 days to return the goods to us.

Certain products may be excluded from statutory cancellation rights, including goods made to your specifications or clearly personalised goods, where the relevant legal conditions are met.

​

5.2 How to Request a Return

To request a return or cancel an order, please email:

wearethepeachhut@gmail.com

Please include:

• Your full name

• Your order number

• The product you wish to return

• Confirmation that you wish to cancel your purchase

We will provide any necessary information about the return process.

​

5.3 Returning Products and Return Postage

For returns due to a change of mind, customers are responsible for arranging and paying the cost of returning their products unless applicable law requires otherwise.

We recommend using a tracked delivery service so that the return parcel can be monitored and proof of delivery obtained.

Customers are responsible for ensuring that returned products are packaged securely and sent to the correct return address.

Where a customer arranges their own return carrier, they remain responsible for the parcel while it is being returned to The Peach Hut, subject to any rights they have under applicable consumer law.

Customers should retain their proof of postage and tracking information until their return has been resolved.

Where a customer exercises a statutory right to cancel an online purchase, we will process any refund in accordance with applicable consumer law. This may include processing a refund once the customer has provided sufficient evidence that the goods have been sent back, where the law requires this.

Where products are faulty, damaged, incorrect or otherwise do not meet statutory consumer rights, The Peach Hut will cover the reasonable cost of returning the products where required by law.

​

5.4 Condition of Returned Products

Customers may handle goods as reasonably necessary to establish their nature, characteristics and functioning, in the same way they would be able to inspect them in a shop.

If goods have been handled beyond what is reasonably necessary and their value has consequently been reduced, we may be entitled to make a deduction from the refund in accordance with applicable consumer law.

This does not remove your statutory cancellation rights.

​

5.5 Personalised and Made-to-Order Products

Certain personalised or custom-made products may be exempt from the usual 14-day change-of-mind cancellation right.

Where this applies, the exemption will only be relied upon where the relevant legal conditions are satisfied.

This does not affect your rights if a personalised or made-to-order product is faulty, damaged or does not meet its description.

​

5.6 Faulty, Damaged or Incorrect Products

If a product arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

Your statutory consumer rights may entitle you to:

• A full refund

• A repair or replacement, where applicable

• Another appropriate remedy under consumer law

Where a product is faulty or does not meet your statutory rights, you will not be expected to pay the reasonable cost of returning it where required by law.

​

5.7 Refunds

Where you are entitled to a refund following a statutory cancellation:

• We will refund the cost of the product.

• We will refund the standard delivery charge originally paid, where required by law.

• If you selected a more expensive delivery option, we are only required to refund the equivalent of our least expensive standard delivery option.

• Refunds will normally be made using the original payment method.

Refunds will be processed within the applicable legal timeframe.

​

5.8 Exchanges

If you would prefer an exchange rather than a refund, please contact us.

Exchanges are subject to product availability and our agreement, except where a replacement is required to fulfil your statutory rights.

​

5.9 Statutory Rights

Nothing in these Terms and Conditions excludes, restricts or limits any consumer rights you have under applicable UK law.

​

6. Event Workshop Bookings

This section applies to ticketed in-person event workshops organised and delivered by The Peach Hut.

Event workshops are separate from craft kits purchased for independent use.

​

6.1 Ticketed Event Workshops

The Peach Hut organises and hosts in-person craft workshops at venues selected and arranged by The Peach Hut.

Customers purchase individual tickets or group places for the advertised event.

The event listing will provide relevant information including, where applicable:

• The event date

• The venue

• The start and finish time

• The craft activity

• The ticket price

• What is included

• Any age requirements

• Any relevant event requirements

Customers are responsible for checking the event information carefully before purchasing a ticket and attending.

​

6.2 Ticket Availability and Booking Periods

Tickets will be made available for purchase through the relevant event listing or booking system.

Each event may have its own booking deadline, ticket availability and maximum capacity.

The Peach Hut reserves the right to close ticket sales once an event is sold out or when the advertised booking deadline has passed.

​

6.3 Booking Confirmation

An event booking is confirmed once payment has been successfully completed through the applicable booking process and the customer has received booking confirmation.

An enquiry or provisional discussion does not guarantee availability or secure a place.

​

6.4 Booking Information

Customers must provide accurate information requested during the ticket booking process, including their name, contact details and the number of tickets required.

Where relevant, customers may also be asked to provide information relating to accessibility requirements, dietary requirements or other relevant event arrangements.

The event venue, date, time and other event details will be provided by The Peach Hut as part of the event listing and/or booking confirmation.

​

6.5 Checking Your Confirmation

Please check your booking or ticket confirmation carefully and notify us promptly of any errors or omissions.

​

6.6 Group Bookings

Customers may purchase multiple tickets for friends, family or other members of their group, subject to ticket availability.

The person making a group booking is responsible for communicating relevant event information, these Terms and Conditions and any safety instructions to the other participants.

Each ticket represents one place at the advertised event.

​

7. Event Workshop Prices and Payment

7.1 Ticket Prices

Ticket prices for each event workshop will be displayed on the relevant event listing before purchase.

Ticket prices may vary depending on the craft activity, venue, event format and materials included.

​

7.2 Payment

Payment must be made in full when purchasing an event ticket unless otherwise stated on the relevant event listing.

A customer's place will only be secured once payment has been successfully completed.

​

7.3 What Your Ticket Includes

The event listing will explain what is included in the ticket price.

This will normally include the hosted craft workshop and the materials and equipment required for the advertised activity.

Food, drinks, venue purchases and other extras are not included unless specifically stated in the event listing.

​

7.4 Group Ticket Purchases

Customers may purchase multiple tickets for friends, family or other members of their group, subject to availability.

Each ticket represents one place at the advertised event.

​

8. Event Workshop Cancellations, Refunds and Changes

8.1 Ticketed Events

Our event workshops are ticketed events taking place on a specific date, at a specific venue and at a specified time.

When purchasing a ticket, customers are booking a place at the advertised event.

Because event workshops are arranged for specific dates and involve advance arrangements such as venue hire, materials and staffing, customer cancellations are subject to the terms below.

​

8.2 Customer Cancellations

If you can no longer attend an event workshop, please contact The Peach Hut as soon as possible at:

wearethepeachhut@gmail.com

Tickets are generally non-refundable once purchased, except where a refund is required by law or where The Peach Hut agrees otherwise.

Where an event is a leisure service provided on a specific date or period, the usual 14-day statutory cancellation period does not generally apply under the Consumer Contracts Regulations 2013.

If you cannot attend, you may contact us to ask whether your ticket can be transferred to another person. Any transfer must be agreed with The Peach Hut in advance and may be subject to reasonable conditions.

A ticket transfer is not guaranteed.

​

8.3 Changes to an Event Booking

Tickets cannot normally be transferred to a different Peach Hut event.

If you would like to attend a different event, you may contact us and we will consider your request where availability allows.

Any change is subject to The Peach Hut's agreement and is not guaranteed.

​

8.4 Event Cancellation by The Peach Hut

If The Peach Hut cancels an event workshop, affected customers will be notified using the contact details provided when booking.

Where an event is cancelled and cannot be rescheduled, affected customers will be offered a full refund of the ticket price paid for the cancelled event.

Where an alternative date is offered, customers may be given the option to transfer their booking to the alternative date or receive a refund, as communicated by The Peach Hut.

​

8.5 Event Rescheduling

The Peach Hut may need to reschedule an event due to circumstances including:

• Venue availability

• Severe weather

• Safety concerns

• Staff illness

• Insufficient bookings

• Venue closure

• Other unforeseen circumstances

Where an event is rescheduled, customers will be notified as soon as reasonably possible.

Where appropriate, customers will be offered the option to transfer their booking to the new date or receive a refund.

​

8.6 Venue Changes

The Peach Hut may change the venue of an event where reasonably necessary.

Where a replacement venue is reasonably comparable and the event can continue as planned, the booking will normally remain valid.

If a significant venue change means that a customer can no longer reasonably attend, The Peach Hut will consider the circumstances and provide appropriate options in accordance with applicable consumer law.

​

8.7 Late Arrival and Non-Attendance

Customers are responsible for arriving at the venue in sufficient time for the advertised start of the event.

If a customer arrives late, The Peach Hut cannot guarantee that they will be able to participate in all parts of the workshop, particularly where late arrival would affect the safety, running or timing of the event.

If a customer does not attend the event and has not contacted The Peach Hut in advance, the ticket will normally be treated as used and no refund will be provided.

​

8.8 Illness and Personal Circumstances

If you are unable to attend because of illness, a personal emergency or another unforeseen circumstance, please contact us as soon as possible.

We will consider requests on a case-by-case basis, but a refund or transfer is not guaranteed.

Where appropriate and where availability allows, we may offer a transfer of the ticket to another person or another event.

​

8.9 Tickets Purchased for Other People

If you purchase multiple tickets for other members of your group, you are responsible for ensuring that all attendees receive the relevant event information, including the venue, date, time and any important requirements.

The cancellation terms apply to each ticket purchased.

​

8.10 Minimum Attendance

The Peach Hut reserves the right to cancel or reschedule an event where there are insufficient bookings to make the event commercially or operationally viable.

Where The Peach Hut cancels an event for this reason, affected customers will be offered the applicable refund or alternative arrangements.

​

8.11 Circumstances Outside Our Reasonable Control

The Peach Hut will not be responsible for failure to provide or changes to an event caused by circumstances outside our reasonable control, subject to any rights and remedies that apply under consumer law.

These circumstances may include, but are not limited to:

• Severe weather

• Flooding

• Fire

• Power failure

• Venue closure

• Transport disruption

• Strikes

• Government restrictions

• Serious illness or emergency affecting essential event staff

• Other unforeseen circumstances that make the event unsafe or impractical to hold

Where an event cannot proceed, The Peach Hut will communicate with affected customers and provide reasonable alternative arrangements where possible.

​

8.12 Statutory Rights

Nothing in this section is intended to exclude or restrict any rights or remedies that customers have under applicable consumer law.

Where The Peach Hut is legally required to provide a refund or other remedy, the relevant statutory rights will apply.

​

9. Event Workshop Venue

9.1 Venue Arrangements

The Peach Hut selects and arranges the venue for each advertised event workshop.

Customers are not responsible for hiring or arranging the venue.

The venue will be selected based on the requirements of the event, the craft activity, capacity, accessibility and other relevant considerations.

​

9.2 Venue Information

The venue address and relevant arrival information will be provided in the event listing and/or booking confirmation.

Customers are responsible for checking the venue details before attending and allowing sufficient time for travel.

​

9.3 Venue Rules

Customers must follow any reasonable rules and instructions provided by The Peach Hut and the venue.

This may include rules relating to:

• Food and drink

• Use of the venue

• Behaviour

• Access

• Safety

• Use of craft materials

​

9.4 Changes to Venue

If The Peach Hut needs to change the venue after tickets have been purchased, affected customers will be notified using the contact details provided at booking.

Where a significant venue change affects a customer's ability to attend, The Peach Hut will provide appropriate information about the available options in accordance with the applicable booking terms and consumer law.

​

9.5 Venue Cancellation or Closure

If the venue becomes unavailable or unsuitable before an event, The Peach Hut may arrange an alternative suitable venue.

Where the event cannot reasonably proceed, affected customers will be offered an alternative date or refund in accordance with the applicable cancellation arrangements.

​

10. Venue Damage and Personal Property

10.1 Protecting the Venue

The Peach Hut will make reasonable arrangements for the workshop space and will take reasonable steps to protect the venue and its furnishings from the normal use of craft materials.

Participants must follow instructions and take reasonable care of the venue.

​

10.2 Potentially Messy Activities

Event workshops may involve paints, glues, dyes, soil, plants, candle wax, glass, beads, tools or other materials that can stain, spill, break or cause damage if mishandled.

Participants must take reasonable care when using these materials.

​

10.3 Damage Caused by Participants

Participants are responsible for their own conduct and for damage they cause to the venue or its property, subject to applicable law and the circumstances of the damage.

​

10.4 Existing Damage

The Peach Hut is not responsible for pre-existing damage, defects, stains or other conditions at a venue that were not caused by us.

​

10.5 Personal Belongings

Participants are responsible for their own belongings.

We are not responsible for loss of or damage to personal property unless caused by our negligence or where we are otherwise legally responsible.

Nothing in this section excludes liability for damage caused by our negligence or any liability that cannot lawfully be excluded.

​

11. Allergies, Sensitivities and Craft Materials

11.1 Materials Used

Depending on the craft kit or event workshop, materials may include:

• Paints

• Adhesives

• Fragrances

• Candle-making wax

• Dyes

• Soil

• Plants

• Glass

• Ceramics

• Beads

• Tools

• Other craft materials

Product descriptions and event information should be checked before purchase or participation.

​

11.2 Disclosure of Relevant Information

For event workshops, customers should tell us before the event about any known allergies, sensitivities or relevant requirements that may affect the safe delivery of the activity.

The person making a group booking should ensure that other participants are aware of the materials being used.

For craft kits, customers should review the product description and any material information supplied before use.

​

11.3 Material Information

We will provide relevant information about materials used where reasonably available.

However, we cannot guarantee that all materials, products or workshop environments will be completely free from allergens or substances that may cause irritation or an adverse reaction.

​

11.4 Participant Precautions

Participants should avoid materials they know or suspect may cause a reaction and follow the safety instructions provided.

Please contact us before booking an event workshop if a participant has a particular sensitivity so that we can discuss whether the activity is suitable.

​

11.5 Responsibility

The Peach Hut cannot accept blanket responsibility for every allergy, sensitivity or adverse reaction, particularly where relevant information has not been disclosed or where a reaction arises from circumstances outside our reasonable control.

However, nothing in these Terms and Conditions excludes or limits any legal responsibility that we cannot lawfully exclude.

​

12. Event Workshop Health, Safety and Participant Conduct

12.1 Safety Instructions

All event workshop participants must follow the instructions provided by The Peach Hut and use materials and equipment only as directed.

​

12.2 Tools and Equipment

Certain event workshops may involve scissors, needles, sharp tools, glass, hot wax, adhesives or other materials requiring care.

We will provide appropriate instructions for the advertised activity, and participants must take reasonable care.

​

12.3 Participant Behaviour

Participants are expected to behave respectfully towards The Peach Hut, other participants, venue staff and members of the public.

Harassment, abusive behaviour, serious disruption or behaviour that creates a safety risk will not be tolerated.

​

12.4 Stopping an Activity

We may pause or stop an event workshop activity where there is a reasonable concern about safety, serious disruption, harassment, abusive behaviour or a participant's conduct.

We will consider the circumstances when deciding how to proceed.

​

12.5 Children and Young People

Event workshops involving children or young people must comply with the age requirements stated on the relevant event listing.

Minimum ages, supervision arrangements and activity suitability may vary depending on the workshop.

Unless expressly stated otherwise in the event information, a parent, guardian or responsible adult remains responsible for supervising children and managing their behaviour.

​

12.6 Intoxication

We may refuse or stop participation where a person appears intoxicated or behaves in a way that creates a safety risk.

Any refund will be considered in light of the circumstances and applicable law.

​

12.7 Personal Responsibility

Participants must take reasonable care of themselves and others during an event workshop.

This does not remove our duty to provide services with reasonable care and skill or exclude any liability that cannot lawfully be excluded.

​

13. Event Workshop Delivery and Finished Crafts

13.1 Agreed Activity

We will deliver the event workshop described in the relevant event listing and booking confirmation.

Any significant change to the advertised activity will be communicated where reasonably possible.

​

13.2 Materials and Substitutions

We may make reasonable substitutions where particular materials become unavailable or where a change is necessary for safety or practical reasons.

We will aim to maintain the nature and quality of the booked workshop and will notify participants of any significant material change where reasonably possible.

​

13.3 Creative Results

Event workshops are creative activities, and finished items may differ from promotional photographs or examples.

Results vary according to participants' choices, techniques and skill levels.

We do not guarantee identical results.

 

13.4 Take-Home Items

Participants may keep their finished crafts where this is included in the event workshop description.

Additional items or materials not included in the booking may incur extra charges if agreed.​