FAQs
Frequently Asked Questions
About The Peach Hut
What is The Peach Hut?
The Peach Hut is a creative craft business offering craft kits to make at home, as well as in-person Event Workshops where you can get creative, meet others and enjoy a hands-on crafting experience.
What are the two ways I can enjoy The Peach Hut?
You can either purchase a Craft Kit to create independently at home, or book tickets for one of our Event Workshops, which take place at venues selected and arranged by The Peach Hut.
What is an Event Workshop?
An Event Workshop is an in-person, ticketed craft event organised and delivered by The Peach Hut on a specific date. Your ticket gives you a place at the event and includes the materials and activities stated in the individual event listing.
Do I need to organise or hire a venue for an Event Workshop?
No. The Peach Hut selects and arranges the venue for each Event Workshop. You simply book your ticket and turn up at the advertised venue.
Craft Kits
What is included in a Craft Kit?
Each kit includes the materials and equipment listed on the individual product page. Please check the product description before ordering, as contents can vary between kits.
Do Craft Kits include an instructor or workshop?
No. Craft Kits are designed for independent use at home and do not include an instructor, hosted workshop, venue or in-person assistance unless specifically stated in the product listing.
How long will my Craft Kit take to arrive?
Please allow approximately 3–4 weeks for your Craft Kit to be prepared and delivered. Each kit is packed by hand, so delivery times may occasionally vary.
Can I order a Craft Kit for a specific date?
You can, but please make sure you allow enough time for the 3–4 week preparation and delivery timeframe. We cannot guarantee delivery by a specific date unless this has been agreed with us in advance.
What if my Craft Kit arrives damaged or something is missing?
Please contact us as soon as possible with details and photographs where appropriate. We will assess the issue and arrange an appropriate resolution in accordance with our Returns & Refunds Policy.
Can I return my Craft Kit if I change my mind?
For eligible, non-personalised Craft Kits, you may have a right to cancel and return your order. Personalised or bespoke items may be excluded from this right. Please see our Returns & Refunds Policy for full details.
Can I use a Craft Kit for a party or group activity?
Yes. Craft Kits can be purchased for individuals, parties, celebrations, groups or other occasions. Everyone can create independently using the materials provided.
How do The Peach Hut eGift Cards work?
Our eGift Cards are delivered digitally by email, making them a quick and easy gift option. The recipient can redeem their eGift Card when booking eligible Peach Hut workshops, events or products, by entering the unique gift card code at checkout. eGift Cards can be used towards the total cost of an order, and if the purchase is less than the gift card value, the remaining balance can be used on a future purchase. eGift Cards cannot be exchanged for cash or used to purchase another gift card.
Event Workshops
How do I book an Event Workshop?
Simply choose the Event Workshop you would like to attend and purchase the required number of tickets online. Your booking is confirmed once payment has been received.
Can I book multiple tickets for my group?
Yes. You can purchase multiple tickets for friends, family or your group, subject to availability.
What does my Event Workshop ticket include?
Your ticket includes the workshop experience and the materials stated in the individual event listing. Please check the listing for specific inclusions, timings and any additional information.
Where are Event Workshops held?
Event Workshops are held at venues selected and arranged by The Peach Hut. The venue details will be provided with your event information.
How long do Event Workshops last?
The length of each Event Workshop varies. The duration will be stated on the individual event listing.
Do I need to bring anything?
Usually, everything you need for the craft activity will be provided. Your event listing will let you know if you need to bring anything specific.
Can children attend Event Workshops?
Some Event Workshops may be suitable for children, while others may have age restrictions. Please check the individual event listing before booking.
Does a child need an adult with them?
Supervision requirements may vary depending on the Event Workshop. Where supervision is required, a responsible adult must remain responsible for the child or children in their care unless otherwise agreed by The Peach Hut.
Booking, Cancellation & Changes
Can I cancel my Event Workshop ticket?
Event Workshop tickets are generally non-refundable once purchased, as they are for a specific date and event. Please see the T&Cs for full details.
What if I can no longer attend?
Please contact us as soon as possible. While a refund is not normally available, we may be able to transfer your ticket to another person or, where availability allows, another Event Workshop at our discretion.
Can I transfer my ticket to someone else?
If you can no longer attend, please contact us as soon as possible. While a refund is not normally available, you may ask us whether your ticket can be transferred to another person or, where availability allows, another Event Workshop. Any transfer is subject to our agreement and is not guaranteed.
What happens if The Peach Hut cancels or changes an Event Workshop?
If we need to cancel, reschedule or significantly change an Event Workshop, we will contact affected customers and explain the available options, which may include a refund, transfer or alternative arrangement where appropriate.
Can I change the number of tickets in my booking?
Please contact us as soon as possible if you need to make a change. We will consider requests subject to availability and the circumstances of your booking, but changes are not guaranteed.
Before & During an Event
What time should I arrive?
Please arrive at the time stated in your event information. We recommend arriving a few minutes early so you can get settled before the workshop begins.
What happens if I am late?
Please let us know if you are running late. Late arrival may mean you miss part of the introduction or activity, and we may not always be able to extend the workshop to make up for lost time.
Can I take my finished craft home?
Yes. Unless stated otherwise, the item you create during the Event Workshop is yours to take home.
What if I make a mistake with my craft?
Don't worry! Our host will provide guidance and support during the Event Workshop. However, as crafting involves materials and techniques that can vary, we cannot guarantee a particular finished result.
Can I take photographs at an Event Workshop?
Yes, you are welcome to take photographs of your own work and your experience. Please be respectful of other guests and avoid photographing anyone who does not wish to be included.
Payments & Other Questions
How can I pay?
Payments are made online using the payment methods available at checkout.
Do you offer refunds?
Refund arrangements depend on whether you have purchased a Craft Kit or an Event Workshop ticket. Please see our Returns & Refunds Policy and T&Cs for full details.
What if I have an allergy or sensitivity to any craft materials?
Please check the individual event or product information and contact us before booking or ordering if you have any concerns about the materials being used. We will provide information where available, but customers are responsible for informing us of relevant allergies or sensitivities.
How can I contact The Peach Hut?
If you cannot find the answer to your question here, please contact us at:
We are happy to help!