Effective Date: October 2026

Last Updated: November 2026

Business Name: The Peach Hut Limited

Trading as: The Peach Hut

Company number: 17533730

Registered in England and Wales

Email: wearethepeachhut@gmail.com
 

 

Introduction

This Privacy Policy explains how The Peach Hut collects, uses, stores and shares your personal information when you visit our website, purchase our products, book or attend our events, contact us or otherwise interact with our business.

The Peach Hut is an online craft business selling creative craft kits and related supplies, which are delivered to customers. We also occasionally organise and host ticketed creative workshops and events at various venues.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights you have regarding your personal information.

 

1. Our Commitment to Your Privacy

We respect your privacy and are committed to protecting the personal information you share with us.

Personal information means information that identifies you or can be used to identify you, either directly or indirectly. This may include your name, email address, telephone number, billing address, delivery address, order details, event booking information and other information relating to your interactions with The Peach Hut.

We only collect and use personal information where we have a lawful basis for doing so. We take reasonable steps to keep information accurate, secure and accessible only to those who need it.

We may update this Privacy Policy from time to time to reflect changes in our business, services, data processing practices or legal obligations. The latest version will be published on our website together with its effective date.

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2. Collection of Personal Information

You are not generally required to provide personal information simply to browse our website.

However, certain information is necessary if you wish to purchase products, arrange a delivery, book an event, contact us or otherwise use our services.

We may collect personal information when you:

• Visit or interact with our website.

• Browse our online shop or view our products.

• Purchase craft kits, craft supplies or other products.

• Provide your billing or delivery details.

• Make a payment or request a refund.

• Contact us about an order, delivery, return or product.

• Purchase tickets for a workshop or event.

• Register to attend an event organised by The Peach Hut.

• Contact us about an event, venue or booking.

• Provide information about accessibility requirements or other relevant event arrangements.

• Contact us through email, telephone or social media.

• Subscribe to our mailing list or choose to receive promotional communications.

• Provide feedback, submit a complaint or respond to a survey.

• Participate in an event where photographs or videos may be taken with appropriate permission.

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2.1 Types of Information We Collect

Depending on your interaction with us, we may collect the following categories of information.

Contact Information: Your name, email address, telephone number and other contact details you choose to provide.

Order Information: Details of products purchased, order quantities, order references, purchase dates, order values, order confirmations and relevant communications relating to your purchases.

Billing and Delivery Information: Your billing address, delivery address and any relevant delivery instructions you provide when placing an order. We may also receive delivery-related information, such as dispatch confirmations, tracking information and delivery status, from our delivery providers where available.

Payment Information: Payment status, transaction references, amounts paid and refund information. Card payments may be processed by third-party payment providers. We do not intend to collect or retain full payment card details ourselves where these are handled securely by the payment provider.

Event and Ticket Booking Information: Information relating to tickets purchased or bookings made for events organised by The Peach Hut.

This may include your name, contact details, event name, event date, venue, ticket quantity, booking reference, payment information and relevant communications.

Event Requirements: Information about age ranges, accessibility requirements or other relevant event arrangements where you voluntarily provide it and it is necessary to organise or safely deliver an event.

Customer Communications: Information contained in emails, telephone enquiries, messages, feedback, complaints and other communications with The Peach Hut.

Marketing Preferences: Whether you have chosen to receive promotional communications and your preferences for receiving them.

Photographs and Videos: Images or recordings taken during workshops or events where appropriate permission or another lawful basis has been established.

Technical Information: Depending on our website configuration and cookie preferences, we may collect information such as your IP address, browser type, device information, pages visited and interactions with our website.

We aim to collect only the information reasonably necessary for the relevant purpose.

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3. How We Use Your Information and Our Lawful Bases

We use personal information to operate The Peach Hut, process online orders, arrange deliveries, manage event bookings and communicate with customers.

Under UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases.

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3.1 Contractual Necessity

We process relevant information where it is necessary to take steps at your request before entering into a contract or to fulfil our agreement with you.

This may include:

• Responding to product or event enquiries.

• Processing online orders and purchases.

• Confirming purchases and sending order confirmations.

• Arranging the delivery of craft kits and other products.

• Communicating about delivery arrangements.

• Processing payments and administering refunds.

• Managing product returns and customer service requests.

• Processing event ticket purchases and registrations.

• Communicating event dates, locations and practical arrangements.

• Managing event changes, cancellations and customer enquiries.

If you do not provide information that is necessary for an order or booking, we may be unable to complete the transaction or provide the requested service.

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3.2 Legal Obligations

We may process and retain personal information where necessary to comply with legal obligations.

These may include applicable accounting, taxation, record-keeping and regulatory requirements.

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3.3 Legitimate Interests

We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

• Managing and improving our online shop and business operations.

• Maintaining appropriate customer, order and event records.

• Responding to enquiries, feedback and complaints.

• Preventing fraud, misuse or unauthorised transactions.

• Protecting our products, equipment and business operations.

• Improving our products, services and customer experience.

• Establishing, exercising or defending legal claims.

Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate.

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3.4 Consent

Where required by law, we will ask for your consent before processing personal information for a particular purpose.

This may include certain marketing communications, non-essential cookies or the use of identifiable photographs and videos for promotional purposes.

Where we rely on consent, you may withdraw it at any time.

Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

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3.5 Allergies, Accessibility and Other Sensitive Information

Information about allergies, medical conditions or certain accessibility requirements may constitute special category personal data under UK GDPR.

We will only collect such information where reasonably necessary, limit it to what is relevant to the product, workshop or event and establish an appropriate lawful basis and any additional required condition for processing it.

Where explicit consent is required, we will obtain it before processing the relevant information.

Please avoid sharing unnecessary medical or other sensitive details when making an enquiry.

If you need to discuss an event requirement privately, please contact us directly.

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4. Online Orders, Deliveries, Returns and Refunds

When you purchase products from The Peach Hut, we use relevant personal information to process and fulfil your order.

This may include:

• Confirming your purchase.

• Preparing and dispatching your order.

• Arranging delivery to your chosen address.

• Providing delivery updates where available.

• Responding to delivery enquiries.

• Managing lost, delayed or damaged deliveries.

• Processing returns and refunds.

• Responding to product-related complaints.

• Maintaining appropriate order and transaction records.

We may share relevant information with delivery companies, couriers and fulfilment providers where necessary to deliver your order or resolve delivery-related issues.

This may include your name, delivery address, contact details and relevant order information.

We aim to share only the information reasonably necessary for these purposes.

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5. Event Bookings and Ticketed Workshops

The Peach Hut may occasionally organise ticketed creative workshops and events at various venues.

When you purchase a ticket, register for an event or contact us about an event, we may use your personal information to:

• Process ticket purchases and registrations.

• Confirm your booking.

• Provide event information and practical details.

• Communicate the event date, time and location.

• Provide relevant venue information.

• Manage attendance and registration arrangements.

• Respond to accessibility or other relevant event requirements.

• Communicate changes to event arrangements.

• Process cancellations and refunds.

• Respond to event-related enquiries or complaints.

Where necessary, we may share relevant information with venues or event service providers to organise and deliver the event.

For example, this may include providing relevant attendee information where necessary for registration, access arrangements or the safe delivery of an event.

We will only share information where it is necessary for the relevant purpose and where we have an appropriate lawful basis.

We will not share personal information with a venue simply because an event is taking place there.

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6. Marketing and Social Media

We may use your contact details to communicate with you about The Peach Hut, our craft kits, products, workshops, events and related services where permitted by law.

Marketing Emails: We may send promotional emails where you have consented or where another applicable legal permission allows us to do so.

Other Communications: We will only send promotional SMS messages or make marketing calls where we have the necessary permission or other lawful basis.

Social Media: We may use social media platforms to promote our products, workshops, events and business.

Those platforms may independently collect information about your interactions with their services in accordance with their own privacy policies.

Targeted Advertising: If we use advertising or remarketing tools, certain information about website visits or interactions may be used to measure advertising performance or display relevant advertisements, subject to applicable law and your cookie choices.

Opting Out: You can unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting us at:

wearethepeachhut@gmail.com

Where applicable, you can also ask us to stop other forms of direct marketing.

We will continue to send necessary non-marketing communications relating to existing orders, payments, deliveries, returns, event bookings, cancellations or other contractual matters where appropriate.

Withdrawing from marketing will not affect the fulfilment of an order or booking you have already made.

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7. Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• Restricting access to personal information to those who need it.

• Using reputable website, payment, delivery and service providers.

• Protecting relevant accounts with appropriate security measures.

• Keeping business records securely.

• Taking reasonable steps to dispose of information when it is no longer needed.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include fulfilling orders, arranging deliveries, managing event bookings, maintaining customer relationships, complying with legal obligations and resolving disputes.

Retention periods will depend on the type of information and the circumstances.

For example, certain financial and accounting records may need to be retained for statutory periods.

When information is no longer required, we will take reasonable steps to delete it securely or anonymise it.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

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8. Sharing and Disclosure of Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, provide our products and services or comply with the law.

These may include:

Website and Online Shop Providers:Companies that host our website, manage our online shop, process orders or provide website functionality.

Payment Providers: Providers that securely process payments, refunds and transaction records.

Delivery and Fulfilment Providers: Companies that deliver orders, provide fulfilment services or assist with delivery-related enquiries.

Relevant information may include your name, delivery address, contact details and order information.

Event Venues and Service Providers: Venues or event service providers where sharing relevant information is necessary to organise or deliver a ticketed workshop or event.

Business and IT Service Providers: Providers of email, communications, cloud storage, administration and other systems used to run our business.

Marketing and Analytics Providers: Providers that assist with email marketing, website analytics or advertising, where these services are used and the relevant legal requirements are met.

Professional Advisers: Accountants, solicitors, insurers or other professional advisers where necessary for legitimate business or legal purposes.

Authorities and Legal Recipients: Government bodies, regulators, law enforcement agencies or other parties where disclosure is required or permitted by law.

We aim to ensure that third parties only receive the information they need for the relevant purpose.

Where a provider processes personal information on our behalf, we will take appropriate steps to ensure suitable data protection arrangements are in place.

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9. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, social media platforms, payment services, delivery services or external booking platforms.

These third parties operate independently and have their own privacy policies and practices.

We are not responsible for how they collect or use personal information through their services.

We recommend reviewing the relevant privacy policy before providing personal information directly to a third party.

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10. Cookies, Analytics and Tracking Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and, where enabled, support marketing and advertising.

Cookies are small files stored on your device when you visit certain websites.

Depending on our website configuration, the types of cookies used may include:

Essential Cookies: These support core website functions, security and features necessary for the website to operate.

Preference Cookies: These may remember certain settings or choices to improve your browsing experience.

Analytics Cookies: If enabled, these help us understand how visitors use our website, such as which pages are visited and how users navigate between them.

Marketing Cookies: If enabled, these may be used to measure advertising effectiveness or help deliver more relevant advertisements.

Non-essential cookies will be used only in accordance with applicable legal requirements and your cookie preferences.

You can manage your preferences through the cookie settings provided on our website, where available.

You can also adjust your browser settings to block or delete cookies, although blocking essential cookies may affect website functionality.

The actual cookies and tracking technologies used will depend on the services and settings enabled on our website.

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11. International Transfers of Personal Information

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that the information receives an appropriate level of protection.

Depending on the destination and circumstances, these steps may include relying on an applicable adequacy decision or implementing approved contractual safeguards.

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12. Children's Personal Information

The Peach Hut sells craft kits and may occasionally organise workshops or events that are suitable for children and young people.

Where a parent, guardian or event organiser provides information relating to a child, we will use that information only where reasonably necessary for order administration, event booking, workshop planning, safety, supervision arrangements or another lawful purpose.

We aim to minimise the personal information collected about children and do not knowingly collect unnecessary information from them.

Where consent is required for the processing of a child's personal information, we will obtain consent from the appropriate person in accordance with applicable law.

We will seek appropriate parental or guardian consent before using identifiable photographs or videos of children for promotional purposes.

Parents or guardians who have questions about information relating to a child may contact us using the details in this policy.

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13. Photography and Promotional Material

From time to time, The Peach Hut may wish to take photographs or videos during workshops or events for use on our website, social media or other promotional materials.

Where images identify individuals, we will ensure that we have an appropriate lawful basis for collecting and using them and will obtain consent where required.

Participation in a workshop or event does not automatically mean that a participant agrees to appear in promotional content.

If you do not wish to be photographed or filmed for promotional purposes, please inform us before the workshop or event.

We will take reasonable steps to respect your preference.

Where appropriate consent has been obtained, photographs and videos may be used for the purposes explained to participants.

You may withdraw consent for future use where consent is the basis for processing.

Withdrawal does not automatically make previous lawful use unlawful, but we will consider reasonable requests concerning future use.

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14. Your Rights Under UK GDPR

Depending on the circumstances and subject to applicable legal conditions and exemptions, you have rights regarding your personal information.

These may include:

Right of Access: You can request a copy of the personal information we hold about you.

Right to Rectification: You can ask us to correct inaccurate or incomplete information.

Right to Erasure: You can request that we delete personal information where the legal conditions for erasure are met.

Right to Restriction: You can ask us to restrict how we process your information in certain circumstances.

Right to Data Portability: You may request certain personal information in a structured, commonly used and machine-readable format where the legal requirements apply.

Right to Object: You may object to processing based on legitimate interests in certain circumstances.

You have an absolute right to object to the use of your personal information for direct marketing.

Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at: wearethepeachhut@gmail.com

We may need to verify your identity before responding.

We will respond within the time limits required by applicable law.

Exercising a right does not automatically mean that we must delete all information, as certain information may need to be retained for legal, contractual or other lawful reasons.

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15. Complaints and the Information Commissioner's Office

If you have a question or concern about how The Peach Hut handles your personal information, please contact us first using the details in this policy.

We will review your concern and work to resolve it as promptly as reasonably possible.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/

Telephone: 0303 123 1113

You may contact the ICO if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

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16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, the products and services we offer, the services we use, our data processing practices or applicable legal requirements.

The updated policy will be published on our website with a revised effective date.

Where required by law, we will notify you of significant changes or obtain any additional consent that may be necessary.

We encourage you to review this page periodically.

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17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about the handling of your personal information, please contact us.

The Peach Hut

Email: wearethepeachhut@gmail.com

We will be happy to assist with privacy-related enquiries and requests.

The Peach Hut – Crafting experiences, wherever you are.